Uber’s use of secretive fare pricing algorithms driven by artificial intelligence lowers drivers’ wages, causes them confusion and uncertainty, and could undermine public safety — all while boosting company profits to record levels.
That’s the conclusion of a new report surveying more than 2,500 Uber drivers and the message sounded by dozens who protested July 1 outside the company’s San Francisco headquarters.
Drivers say the company’s opaque fare-pricing algorithms have been hurting their income and wellbeing. The protesters’ signs echoed conclusions from the report by PowerSwitch Action and Gig Workers Rising, grassroots organizations representing workers and labor interests.