Ride-Hailing’s Dark Data
Dumped on the Highway, Passengers Fought Uber Secrecy in Court
After an evening of socializing in Santa Barbara, Margaret Schimmel and her brother, Joseph, hailed an Uber to take them home, but the ride turned into a nightmare, according to a lawsuit they filed against Uber and the driver in San Francisco Superior Court. The case illustrates Uber’s use of secrecy in responding to lawsuits that accuse it and its drivers of injuring people — and the hurdles that accident victims can face in trying to hold the nation’s largest ride-hailing firm accountable.