a ride-hailing car displays Uber and Lyft logos

Utilities Agency Admits More Problems in Tracking Ride-Hailing Assaults

The state agency responsible for ensuring that rides with Uber and Lyft are safe has acknowledged that it failed to consistently monitor passenger complaints about rapes and assaults for years. The California Public Utilities Commission confirmed in an unpublicized ruling that it had let the ride-hailing giants use varying definitions of sexual assault and harassment in their mandatory reports to the agency since at least 2017.