S.F. Shifts Strategy on Homeless Encampments, Moving Away From Complaint-Driven System

City officials Thursday pledged to abandon the current complaint-driven approach to addressing homeless encampments, saying it has been ineffective in moving large numbers of people from the streets into services and stable housing. Jeff Kositsky, director of the Department of Homelessness and Supportive Housing, said that beginning in mid-March, the Healthy Streets initiative — the multi-agency coalition tasked with abating homelessness — would stop relying mostly on calls from neighbors through the city’s 311 hotline.